dāng当AIzài在gōng gòng公共guǎn lǐ管理zhōng中yuè lái yuè越来越zhòng yào重要shí时，gōng mín公民xìn rèn信任de的tiǎo zhàn挑战
The author lives on a university campus in Hong Kong and often sees anti-scam warnings, because there are now many scams made with AI, such as fake videos, fake phone calls, and fake payment messages.
In the past, people worried that fake news spread too quickly; now, the bigger problem is that many things look so real that it is hard to tell what is true, and people are increasingly unable to trust their own eyes and judgment.
Hong Kong has already started using technology to fight scams, in other words, “using AI to deal with AI.”
However, faster and more automated systems alone cannot truly create citizen trust.
Because people still want to know: How are decisions made?
Who is responsible when something goes wrong?
Can people appeal?
If public services rely more and more on AI, citizens may slowly become “users,” and trust between people may shift to machines and systems.
The author believes that we should not only learn to be careful and verify information, but also discuss together what kind of public relationships AI should help build.
In addition to efficiency and safety, public life also needs explanation, communication, and shared understanding.
Only then can people judge problems together, share experiences, and build real trust in the age of AI.